2010 - vol 1
Continuous Improvement
Customer Service Manager Brad Schmoll and Parts Manager Troy Hoehne, suggest
utilizing CMD's consultative services to strengthen your C.I. program.
The quality of your product and the profitability of your business are impacted by the interplay between materials, machinery and personnel. The more you understand and can control that interplay, the better your business will be. Having a well-stocked Continuous Improvement tool box is essential. Your tools may include regular training, data collection and metrics, PDCA cycles and numerous best practices that are helping you achieve incremental success. Of course, one of the best ways to achieve lasting improvement is to fully utilize the capabilities of your high-performance CMD equipment, ensuring that it delivers the most value for your process, your product and your profit margin. CMD offers consultative services that are customized and scaled for your continuous improvement needs. Customer Service Manager Brad Schmoll and Parts Manager Troy Hoehne, explain this unique approach.
"Before all else, we listen," explains Schmoll. "Our consultative approach begins by really listening and understanding the issues most critical to the customer." Schmoll and Hoehne conduct regular conference calls and site visits for customers interested in consultative services, where the initial and primary objective is simply to hear and document the customer's process pain points.
"We cannot assume to know the source of an issue," added Hoehne. "Gathering the hard facts and taking an objective approach helps us to develop value-rich solutions and technology that offer customers the biggest bang for the buck."
The team has found that by fully understanding and documenting customer issues, CMD can formulate a series of recommendations from which a plan can be developed.
"The solutions can be very affordable, and offer incremental improvements," notes Hoehne. "We can offer simple services like scheduled preventative maintenance and training to technology upgrades."
Breakthrough improvement might call for a full Process Validation Program, or a stepped approach to machine optimization.
"We work together with the customer to learn the best approach; the one that makes the most economic sense while achieving their goals," said Schmoll.
Continuous improvement can be very advantageous when applied to the blown-film manufacturing process. A number of very affordable steps can be taken to dial in film quality and consistency.
"Now that CMD represents the Sysmetric product line, we can offer comprehensive solutions that will dial in your process from resin to finished bag," said Hoehne. "The highly accurate Sysmetric dosers and bubble/gauge control products are very affordable solutions that provide great ROI in any continuous improvement program."
Contact Troy or Brad today to determine how you can utilize CMD consultative services to enhance your continuous improvement program.
