COVID-19 PREPAREDNESS UPDATE
Message to CMD Customers, Supplier-Partners, Employees and Colleagues:
We at CMD extend our heartfelt wishes that you and your families are safe and well.
Like all businesses and individuals impacted by the pandemic, we have adapted our best practices to ensure timely service and delivery for our customers, while following CDC guidelines and continually monitoring communications by the World Health Organization and local and state governments. We continue to engage key vendors and partners and are proactively managing our supply chain.
CMD is fully operational, thanks to the dedication of our teams: management planning and employees working seamlessly from home, and especially our stalwart production professionals, who continue to travel to CMD facilities to manufacture equipment, fulfill orders and provide service for our customers. Because of their dedication, we are confident that there will be no disruption to our business. We are thankful for their loyalty and appreciate the sacrifices they make. Social distancing and other safety measures are continually enhanced and we have instituted a special COVID-19 compensation program.
Keeping in mind the front-line healthcare workers and first responders during this crisis, CMD has identified the opportunity to dedicate technology and expertise to assist in the production of medical face shields, which are being donated regionally (more).
Because reliable equipment, parts and engineering support is essential for customers, CMD service technicians, parts specialists and engineers are available through a variety of remote methods, including machine remote troubleshooting, virtual meetings, calls, and emails. If necessary, in-person service calls are still available with strict safety precautions required.
The protocol instituted at CMD in March is still in place, with enhancements and adjustments as new information is available:
- Employees practice enhanced social distancing and proper hand-washing protocol.
- We have thankfully had no COVID-19 cases at CMD, and employees have been instructed to remain at home if they experience any symptoms
- We have enacted a new building isolation protocol on our technology and manufacturing campus.
- Our facilities are cleaned and sanitized daily.
- We limit the personnel allowed into our facilities.
- Only pre-scheduled visits are allowed, and visitors complete a health questionnaire before admittance.
- Non-essential travel is postponed
We are sincerely grateful for the trust you continue to place in CMD. You have our assurance that we will continue to work hard to provide timely service and delivery and we will quickly communicate any changes on a regular basis.
If you have specific concerns or questions about products or services, please contact CMD:
Sales: Click Here
Parts Sales: Troy Hoehne
Service: Michael Wormley
Thank you for your continued business, and for the trust you place in CMD. If you have any additional questions or concerns, please feel free to reach out to me directly.
Vice-President, Global Sales and Service