At CMD, we believe that great support goes hand-in-hand with having a great partnership with your OEM. Our customers’ success is our top priority, and our support expands across all platforms – digital, in person, phone, online, including new remote tools and technology.
The CMD Service Hotline is specifically designed to provide the fastest, most efficient service response to our customers worldwide.
We continuously examine and improve our after-sale support, to cover all the bases and surround you with technical and consultative backing to ensure success with your equipment.
A substantial bench of experienced engineers and technicians continually innovate and offer new solutions.
Consistent technical support for your equipment enhances efficiency, profitability, the useful life of your asset, and includes:
- Expert installation services
- Smart training programs that efficiently transfer knowledge for faster operator competency
- Process optimization services and data-driven solutions for exceptional process stability
- Dedicated and experienced parts professionals for reliable and quick parts service
Superior After Sale Support ~ Service Responsiveness
As part of our continuous improvement process, CMD has surveyed customers to get feedback on overall satisfaction levels, including service responsiveness – which, according to the survey results, ranks very high in importance to manufacturers. More than 80% of respondents reported that they enjoyed doing business with their CMD representative, saying their CMD Technical Services Representative is knowledgeable, has a solid understanding of their business and their needs, responds to them with a sense of urgency and follows up with them regularly and consistently.
We thank our customers for providing important feedback which assists
in our continuous improvement efforts.
In the words of one of our respondents, you can count on CMD
to Listen, Act and Respond!